{"id":6259,"date":"2023-04-05T07:00:46","date_gmt":"2023-04-05T07:00:46","guid":{"rendered":"https:\/\/desktrack.timentask.com\/blog\/?p=6259"},"modified":"2024-05-03T07:01:38","modified_gmt":"2024-05-03T07:01:38","slug":"why-employee-engagement-is-important","status":"publish","type":"post","link":"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/","title":{"rendered":"What is Workforce Engagement Management: An Overview"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Workforce engagement management (WEM) is an exclusive terminology to check and improve customer service agent engagement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An engaged agent is committed to his employer which simply means that he is also contributing a lot to meeting business objectives for his organization.<\/span><\/p>\n<p><span id=\"2\" style=\"font-weight: 400;\">In a contact center, the terminology typically means accomplishing exceptional customer service and individual KPI targets.<\/span><\/p>\n<div class=\"wp-block-button is-style-outline has-dark-red-color has-ek-indent\" style=\"--ek-indent: 20px; text-align: center; color: #224b75;\"><a class=\"wp-block-button__link has-dark-red-color has-electric-grass-gradient-background has-text-color has-background\" href=\"https:\/\/desktrack.timentask.com\/site\/demo\">Get Free Demo<\/a><\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_65 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #0a0a0a;color:#0a0a0a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #0a0a0a;color:#0a0a0a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#What_is_Workforce_Engagement_Management\" title=\"What is Workforce Engagement Management?\">What is Workforce Engagement Management?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#What_does_Workforce_Engagement_Management_WEM_do\" title=\"What does Workforce Engagement Management (WEM) do?\">What does Workforce Engagement Management (WEM) do?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#Make_your_workday_more_productive\" title=\"Make your workday more productive\">Make your workday more productive<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#Why_Workforce_Engagement_Management_Matters\" title=\"Why Workforce Engagement Management Matters?\">Why Workforce Engagement Management Matters?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#The_Digital_Era_of_WEM_Workforce_Engagement_Management\" title=\"The Digital Era of (WEM) Workforce Engagement Management\">The Digital Era of (WEM) Workforce Engagement Management<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#A_Holistic_View\" title=\"A Holistic View\">A Holistic View<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#6_Methods_of_WEM_to_Help_Contact_Centers_Reach_their_Goals\" title=\"6 Methods of WEM to Help Contact Centers Reach their Goals\">6 Methods of WEM to Help Contact Centers Reach their Goals<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#Crucial_Elements_of_Workforce_Engagement_Management\" title=\"Crucial Elements of Workforce Engagement Management\">Crucial Elements of Workforce Engagement Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/desktrack.timentask.com\/blog\/why-employee-engagement-is-important\/#Are_you_ready_to_improvise_your_method_of_workforce_engagement_management\" title=\"Are you ready to improvise your method of workforce engagement management?\">Are you ready to improvise your method of workforce engagement management?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_Workforce_Engagement_Management\"><\/span><span style=\"font-weight: 400;\">What is Workforce Engagement Management?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The question is \u201cWhat is workforce engagement management?\u201d Workforce engagement management as a concept is an evolution from \u2018workforce optimization (WFO)\u2019 which was about optimizing labor productivity and labor cost management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The purpose of workforce engagement management was to improvise and optimize the processes like hiring, onboarding, training, scheduling, developing, motivating, and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, Gartner coined the term to refer to a set of software tools that are featured to optimize and improvise agent engagement throughout the employment life cycle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The evolution was targeted at changing agent demographics and addressing the high employee turnover rates that were exponentially higher in contact centers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WEM not only includes a labor-management component, but also it focuses on performance and quality management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Workforce engagement management is one of the promising concepts that increase agent engagement and retention.<\/span><\/p>\n<p><span id=\"3\" style=\"font-weight: 400;\">Additionally, they have been proven to support other significant contact center goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The organizations implementing a holistic approach to WEM ensure that there are no gaps in the solution set for workforce engagement management.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_does_Workforce_Engagement_Management_WEM_do\"><\/span><span style=\"font-weight: 400;\">What does Workforce Engagement Management (WEM) do?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Organizations have multiple purposes to use workforce engagement management (WEM) tools mentioned below:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Planning workforce requirements and employee rosters.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic Routing of customer questions\/requests to specific customer service representatives based on expertise.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recording calls between customers and customer representatives for employee monitoring and quality and training purposes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing product training to customer agent employees.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tracking their performance and productivity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evaluating customer satisfaction after a customer service interaction.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Employees can also access internal messaging solutions to share information and product knowledge along with automated routing of customer service assignments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, Self-serve options and chatbots also contribute to reducing customer service teams\u2019 workloads by assisting customers with common issues without any requirement for customer service representatives.<\/span><\/p>\n<p><span id=\"4\" style=\"font-weight: 400;\">Hence, customer agent employees spend more of their time helping customers with unique needs and adding more value to the customer experience, which ultimately also reduces employee burnout.<\/span><\/p>\n<div class=\"\">\n<div style=\"border-radius: 1.1rem; overflow: hidden; padding: 2rem 0rem; box-shadow: 0 0rem 0.4rem #ddd; margin: 1rem 1rem; border-top: 0.4rem solid #1e3a88;\">\n<div style=\"overflow: hidden; margin: auto; text-align: center;\">\n<div class=\"box-responsive\" style=\"padding-top: 3rem; width: 50%; display: inline-block;\"><img decoding=\"async\" src=\"https:\/\/desktrack.timentask.com\/blog\/wp-content\/uploads\/2022\/08\/desktrack_call_to_action.png\" alt=\"Bio-plugin-SDK\" width=\"\" \/><\/div>\n<div class=\"box-responsive\" style=\"width: 49%; float: right;\">\n<h2><\/h2>\n<h2 style=\"margin: 6px !important;\"><span class=\"ez-toc-section\" id=\"Make_your_workday_more_productive\"><\/span>Make your workday more productive<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"margin: 12px !important; font-size: 17px;\">Time tracking and work management can help you reach your goals faster.<\/p>\n<div style=\"padding: 0.5rem 0;\">\n<p class=\"\">Try 15 Days for Free<\/p>\n<\/div>\n<p><a style=\"display: table; margin: 0 auto; background: #1e3a88; color: #fff; padding: 0.5rem 2rem; border-radius: 5rem; font-size: 1.5rem;\" href=\"https:\/\/desktrack.timentask.com\/site\/index?get_started=true\" target=\"_blank\" rel=\"noopener noreferrer\">Start Free Trial<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Why_Workforce_Engagement_Management_Matters\"><\/span><span style=\"font-weight: 400;\">Why Workforce Engagement Management Matters?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Workforce engagement management is nothing but yet another means to increase human motivation. More importantly, they go beyond external means to enhance balancing efficiency and effectiveness in the workforce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WEM unleashes the X factor of agents that are empowered, happy, and working towards personal and team goals, transforming average contact centers into best-in-class performers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Multiple aspects of the modern customer service center \u2013 such as access to new digital channels \u2013 are important stakes and are meant to simply meet customer expectations and achieve customer satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But to promote customer happiness, loyalty, and higher lifetime spending, nothing short of exceptional service \u2013 provided by highly skilled agents demonstrating empathy and problem-solving abilities \u2013 will do.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, workforce engagement management matters because employee experience matters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, there\u2019s an urgent need to empower, engage, develop, and retain agents to accomplish great customer experiences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Major reasons why agent experience is at the center of WEM applications are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The labor shortage scenario creates an environment where employers must compete to attract and retain staff.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engaged agents enjoy longer tenures with their employers, resulting in lower turnover rates, which in turn result in reduced costs of operations and improved CX delivery by more experienced, knowledgeable agents.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employers enjoy a significant advantage by recruiting and developing a skilled workforce to deliver a higher quality of service and improve the business holistically.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Empowered and engaged workforce analytics performs better which results in a direct improvement to the bottom line since customer experience is one of the most reliable sources of a business\u2019s competitive scenario.<\/span><\/li>\n<\/ul>\n<p><span id=\"5\" style=\"font-weight: 400;\">These forces are so effective that organizations are going beyond workforce optimization and seeking out ways to deploy <\/span><a href=\"https:\/\/desktrack.timentask.com\/workforce\"><b>workforce management software<\/b><\/a><span style=\"font-weight: 400;\"> in their organization, either as a comprehensive, integrated suite or by adding stand-alone applications.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Digital_Era_of_WEM_Workforce_Engagement_Management\"><\/span><span style=\"font-weight: 400;\">The Digital Era of (WEM) Workforce Engagement Management<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With the increase in digital customer service, there is a call for a comprehensive WEM provision to exist.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whenever digital channels are managed ineffectively \u2013 whether in terms of forecasting, scheduling, evaluation, or coaching \u2013 they are another mode of frustration that results in poor business results. However, when done right, they are fuel for efficiency, satisfaction, and growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Such channels bring new metrics, standards, and challenges to which agents must be trained enough to adapt quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers expect agents to handle customer contacts via live digital channels to convey high levels of empathy while resolving issues efficiently. This new plethora requires contact centers to scale up and improvise their game.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The right workforce management application gives agents the ability to better manage their time and work process across multiple channels.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The workforce not only gets the opportunity to take a break from handling live interactions but also gets to respond to the email channel for a period which is good to improve agent satisfaction and retention rates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides the WEM solution, a quality management solution is also meant for the digital era that can identify gaps in agent performance and that is where agents learn to interact with customers via new and emerging channels like web chat and SMS.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These two crucial applications of workforce engagement management \u2013 WFM and QM \u2013 work complementary with add-on applications, such as coaching, learning, performance, motivation, and feedback. To put it in a nutshell, these applications enable contact centers to take operations to an advanced level.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"A_Holistic_View\"><\/span><span style=\"font-weight: 400;\">A Holistic View<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To seek a complete understanding of the question \u201cWhat is workforce engagement management?\u201d we need to have more understanding of WEM as mentioned below-<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Overall, WEM is a holistic solution process that supports every component of the employee experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The advanced set of applications offered by WEM lets contact center performance reach exceptional levels of performance that were previously unattainable.<\/span><\/p>\n<p><span id=\"6\" style=\"font-weight: 400;\">Besides, it improves employee performance and enables organizations to become employers of choice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ultimate benefit delivered by WEM is a sustainable competitive advantage through improved customer experiences.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Methods_of_WEM_to_Help_Contact_Centers_Reach_their_Goals\"><\/span><span style=\"font-weight: 400;\">6 Methods of WEM to Help Contact Centers Reach their Goals<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Increased agent engagement &amp; retention \u2013<\/b><span style=\"font-weight: 400;\"> Agent engagement and retention rate are positively impacted due to workforce engagement management. This also results in effective scheduling, constructive feedback, and empowering agents to take ownership of their work.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Employee engagement<\/b><span style=\"font-weight: 400;\"> also called the workforce engagement process includes a quality management process as one of its parts. The purpose of this process is to set targets for employees to achieve quality scores. This is done with the help of some <\/span><a href=\"https:\/\/desktrack.timentask.com\/productivity-monitoring-software\"><b>employee productivity monitoring software<\/b><\/a><span style=\"font-weight: 400;\"> that is meant to streamline the process, coach employees, and help the organization to meet its targets.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer Satisfaction \u2013<\/b><span style=\"font-weight: 400;\"> One of the reasons why employee engagement is important is customer satisfaction. It is said that \u201ccustomers are god\u201d.Therefore, when the workforce is voluntarily engaged to achieve their set targets, the results can be observed in the form of higher customer satisfaction scores.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Budget \u2013<\/b><span style=\"font-weight: 400;\"> The workforce management software is designed in such a way that it looks after budgeting part of labor cost. In other words, it includes calculating the per day cost of employees as per the contribution made by them in the form of productivity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Abandon rates and queue time \u2013<\/b><span style=\"font-weight: 400;\"> This parameter ensures that agents in the contact center are not understaffed. In case of an understaffed situation, queue time is increased, hence leading to increased abandon rates.<\/span><\/li>\n<li id=\"7\" style=\"font-weight: 400;\" aria-level=\"1\"><b>Compliance \u2013<\/b><span style=\"font-weight: 400;\"> Not only contact centers but any organization would not want to reveal their sensitive information to any unauthorized person. Therefore, it includes contact centers to comply with relevant laws and regulations. Besides, the recording and screenshot feature in such organizations is mainly meant to keep compliance on track.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Crucial_Elements_of_Workforce_Engagement_Management\"><\/span><span style=\"font-weight: 400;\">Crucial Elements of Workforce Engagement Management<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Every organization has its style of boosting employee engagement within their employees. But below are some crucial elements of workforce engagement management to consider:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Recruitment and onboarding \u2013<\/b><span style=\"font-weight: 400;\"> This is the very initial phase when an employee should be made aware of clear expectations about his targets to achieve set goals. This should be backed with comprehensive training and a chance to ask for clarification. You should ensure that your staff becomes familiar with the tools and processes used in your organization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Evaluation &amp; Improvement \u2013<\/b><span style=\"font-weight: 400;\"> Any evaluation is complete when the staff and the manager are aware of the metrics that are used to measure an employee\u2019s performance. Also, both should be aware of what represents a good or bad score. Therefore, to meet the above requirements, the <\/span><a href=\"https:\/\/desktrack.timentask.com\/time-tracking-software\"><b>employee time tracking software<\/b><\/a><span style=\"font-weight: 400;\"> is used with centralized analytics to check top performers and employees who are struggling and define protocols for improvement.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Performance management \u2013<\/b><span style=\"font-weight: 400;\"> Performance management is all about accessing a smart coaching tool to address the issue that a manager spots or any challenge faced by an employee. One such method is gamification to boost employee engagement.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Time management \u2013<\/b><span style=\"font-weight: 400;\"> Time management is a complete package of contact center forecasting, scheduling, and day-to-day management of call volumes and forecast of targets accordingly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Task management \u2013<\/b><span style=\"font-weight: 400;\"> Task management is nothing but yet another solution of WEM.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It includes spreading and allotting tasks fairly as per the employee\u2019s role and the burden of tasks on him. Also, it includes agent-assistance tools, enables shift-bidding, and schedule swapping of tasks along with empowering employees to tweak their task load.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Employee Recognition \u2013<\/b><span style=\"font-weight: 400;\"> Not merely for contact centers but for any organization employee recognition should be a necessary practice to happen.This practice gives a sense of belongingness and gives voice to employees to come up with constructive feedback and have their say.<\/span><\/li>\n<\/ol>\n<div class=\"wp-block-button is-style-outline has-dark-red-color has-ek-indent\" style=\"--ek-indent: 20px; text-align: center; color: #224b75;\"><a class=\"wp-block-button__link has-dark-red-color has-electric-grass-gradient-background has-text-color has-background\" href=\"https:\/\/appdesk.timentask.com\/site\/company-sign-up-new\">Take a Free Trial<\/a><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Are_you_ready_to_improvise_your_method_of_workforce_engagement_management\"><\/span><span style=\"font-weight: 400;\">Are you ready to improvise your method of workforce engagement management?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If the answer is yes, then we have DeskTrack in your service to fulfill the requirement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The below-mentioned features of this workforce engagement management tool prove to be relevant to becoming a first choice for your contact center or organization:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Attendance Report \u2013<\/b><span style=\"font-weight: 400;\"> This report gives a detailed analysis of employee attendance for a day which includes First Activity by the employee, Last Activity, Total time, Desktop time, Idle time, Productive time, Unproductive time, Productivity in percentage, Extra time, login logout status and Working status of the employee. Hence, using this report, a well-structured strategy for employee time tracking management can be worked out.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>User productivity report \u2013<\/b><span style=\"font-weight: 400;\"> Yet another method of how employee engagement can be measured is through this user productivity measurement report which provides a graphical representation of employees\u2019 performance daily.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Manual Timesheet \u2013 <\/b><span style=\"font-weight: 400;\">Through this feature, task management and project time tracking for employees can be done. It includes Project Name, User Name, Date Range, Activity Date, Total time, Desktop time, Idle time, Start time, and End time.<\/span><\/li>\n<\/ol>\n<p><b>Monthly Analysis Report \u2013 <\/b><span style=\"font-weight: 400;\">This report gives a complete detail of employees\u2019 productivity and availability at work which makes it easier for the management to analyze employees and do employee recognition for top-performing employees. Besides, it makes it easier for the managers or supervisors to work on the employees who are underperforming or struggling to deliver the best of their performance.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>DeskTrack is a Workforce Engagement Management software that helps to gain the Engagement of employees highly productive and balance the work.<\/p>\n","protected":false},"author":1,"featured_media":6263,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[371],"tags":[373],"_links":{"self":[{"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/posts\/6259"}],"collection":[{"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/comments?post=6259"}],"version-history":[{"count":0,"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/posts\/6259\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/media\/6263"}],"wp:attachment":[{"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/media?parent=6259"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/categories?post=6259"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/desktrack.timentask.com\/blog\/wp-json\/wp\/v2\/tags?post=6259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}