FAQ

About

What is Stealth mode?

The meaning of Stealth is ‘Hide’. When DeskTrack runs in Stealth Mode the application runs in the background i.e. the user is not aware that his system is being tracked, this version is generally applied by the admin who wants to track their employees unknowingly.

Note: There will be no notification coming to the system

What is Tagger Mode?
    1. The Tagger mode application will be working in the visible mode and also helps in the Project Time Tracking.
    2. How is it different from Stealth App?
    3. Visible Mode: When working is in the visible mode DeskTrack icon will be available in the system tray thus users can see their tracked records, timesheets, etc.
    4. Private Time: If the user is allowed to take Private Time then they can pause the app for some time and whenever they want to start the tracking again they can resume the application. This option is not available by default for all the users, admin has to give permission to the user from the DeskTrack Web Panel.
    5. Idle Time to Working Hours: Here you can convert your idle hours to working hours like you were away from the system for some meeting then you can easily convert it as tasks for meeting & discussion to show your meeting hours. This option is not available by default for all the users, admin has to give permission to the user from the DeskTrack Web Panel.
    6.  Log Out: Admin can permit its users for daily Login and Logout of the application. This is an optional feature not available by default.                                                    
What is Time at work, Desktop Time and Idle Time?

Time at work is the total time TNT Tagger Application is running on the system whether the system is in sleep mode or lock or anyone is working on the system

Desktop Time is the actual time users spent on the system while working via keyboard or mouse clicks.

Idle time is the time period in which the employee is in the meeting period that time period employee is not doing any work on the PC.

How to calculate the productivity?

Productivity is the actual time the user spent on productive apps and URLs. These apps and URLs can be configured according to the user’s working nature

Productive Time: Total time spent on whitelisted apps i.e. apps which are marked important according to the user’s working nature
Sift Time: Office Working hours for the user

Productivity = ( Productive Time / User’s Shift Time ) x 100

What are the operating system DeskTrack supports?

DeskTrack supports the below operating system:

  1. Windows 
  2. MAC 
  3. Ubuntu / Linux
Is there any discount on DeskTrack annual subscription?

Yes!!

In annual subscription DeskTrack charges for 11 months only, i.e. allow the subscribers to use the services free for 1 month.

What is application and File Path tracking?

Application Tracking: DeskTrack provides the list of the application used by the user in a day with the total time spent i.e. whether the user is active or idle on the app.

With the application tracking it also tracks the files it’s name and location with the total time user was active or idle on it

How DeskTrack manage different timezones?

Yes, timezone can be managed at the time of user creation, select the timezone according to the system timezone. If the system and user timezone at the web panel are different then reports can give unexpected results, therefore, it is mandatory to have the same timezones.

Install and Configure

How to register account on DeskTrack?
  1.      Information we need to start the DeskTrack Free Trial:
    • Admin Email
    •  Company Name
    • Phone Number
  1.     Quick steps to register the DeskTrack Account:
          1. Click on Start Free Trial
          2. Enter the required company details (email, company name and phone number) and click on Sign Up
          3. Choose the DeskTrack PlanDeskTrack Stealth
            DeskTrack Tagger
          4. Click on Start Free Trial and you will be entered to the DeskTrack Web Panel
          5. Now create a user from the Users Panel and click on Add Users
          6. Click on Download Section to download the setup

         Note:  During the installation please disable window defender or any other antivirus running on the PC

      1.  Stealth App Installation: The application will be started working in the background
        OR
      2. Tagger App Installation: The application will be started working in the foreground and will be found in the System Tray
        After few minutes login to the DeskTrack web panel or DeskTrack Analytic App and check the reporting
        DeskTrack Analytic Android App: https://play.google.com/store/apps/details?id=com.arya.analytics.desktop_analytics
        DeskTrack Analytic iOS App: https://apps.apple.com/us/app/desktrack-analytics/id1477307855

 

How to install Stealth App on MAC?
  • Log in to DeskTrack admin panel
  • Download the application for your MAC OS from the download section
  • After download run the setup
  • Now go to PC setting –>System Preferences –>Security and Privacy –>General
  • Unblock the DeskTrack Application by click on Open Anyway
  • Now install the software and login Desktrack id and password
  • Now go to PC setting –>System Preferences –>Security and Privacy –>Privacy –>Accesibility
  • Open the lock for changes and click on the checkbox to check DeskTrack and close it
    After some time the data sync on DeskTrack Dashboard.
How to install Tagger App on MAC?
  • Log in to DeskTrack admin panel
  • Download the application for your MAC OS from the download section
  • After download run the setup
  • Now go to PC setting –>System Preferences –>Security and Privacy –>General
  • Unblock the DeskTrack Application by click on Open Anyway
  • Now install the software and login Desktrack id and password
  • Now go to PC setting –>System Preferences –>Security and Privacy –>Privacy –>Accesibility
  • Open the lock for changes and click on the checkbox to check DeskTrack and close it
    *You can see the DeskTrack logo in the system tray, And after some time the data sync on DeskTrack Dashboard.
How to install Stealth App on Windows?
  • Login to DeskTrack DashBoard pannel
  • Download the setup as per your windows operating system
    *Note-while download the setup disable the antivirus or window defender. After installation again enables it.
  • Install the setup and login Id and Password
  • The application starts working in the background and after some time the data will sync on Dashboard
How to install Tagger App on Windows?
  • Login to DeskTrack DashBoard pannel
  • Download the setup as per your windows operating system
    *Note-While download the setup disable the antivirus or window defender. After installation again enables it.
  • Install the setup and login Id and Password
  • The application starts working you can see the DeskTrack logo in the system tray and after some time the data come on DeskTrack DashBoard
How to set unprodutive URLs to the list of blacklisted URLs?

Log in to DeskTrack Web Pannel, click on Manage Application –> Desktop –> Add the URL to the BlackList URL List (facebook.com, web.whatsaap.com, etc) and click on Add. Whenever the user browses the blacklisted URLs there will be a different report available on the web panel named as the Blacklisted URL

Note: URLs should be added like facebook.com, not as https://facebook.com

 

How to remove BlackListed URLs ?

Log in to DeskTrack Web Pannel, click on Manage Application –> Desktop –> Click on Delete Button adjacent to all the Blacklisted URL. This will remove the URLs from all the users

If you are willing to remove the BlackListed URL for a particular user:

Log in to DeskTrack Web Pannel, click on Manage Application –> Desktop –> Go to the user List –> Click on Details for whom you want to remove the URL–> Click on Delete Button adjacent to all the Blacklisted URL. This will remove the URL from that user only.

Reports

What is In/Out Report

It is an attendance report that gives an actual employee log in and log out time of PC/Desktop

What is URLs Detail Report?

It gives the list of all the URLs browsed by the user also highlights Blacklisted URLs.

Blacklisted URLs are those URL which is marked unproductive and in case the user uses the unproductive URLs then the time spent on those URL is considered into Unproductive Time

What is Application detail report?

It gives the list of all the applications used by the user also highlights Blacklisted URLs.

Blacklisted URLs are those URL which is marked unproductive and in case the user uses the unproductive URLs then the time spent on those URL is considered into Unproductive Time