How DeskTrack will behave if any antivirus is running in the system.

DeskTrack is an application that tracks all activity that is done by the user in the system. Antivirus tracks all files and folder which is running in the system and antivirus blocks DeskTrack Application to monitor the activity. In that case, we have to pass the application from Antivirus.

Why do we have to pass applications from Antivirus?

The DeskTrack Application is a third-party tool for the OS and Antivirus. The Antivirus is reading all the logs of the OS like the URL of all the browsers, file names, etc. DeskTrack is monitoring all the activities of the system but the antivirus has more control over the system where it can stop the process, remove the file from the OS. That’s why we have to pass the application from Antivirus.

How can we identify that the app is blocked?

  1. Try to open the web page on that system if it is not open then it means Port 443, 1773, 1883 is blocked
  2. Check the data is coming on the panel or not
  3. Check all files are created in the Local App Data folder
  4. App file is removed or not from the SWT folder from C Drive.

How to pass applications from antivirus

Avast Antivirus

  • Open Avast Antivirus interface –> Menu –> and click on Settings
  • Now click on General –> Exceptions –> Add Exception
  • Now add all the processes of application in the Antivirus (SWT, svt, svtu, svtc)


CCleaner

  • Open the CCleaner interface and click on the Optionsa
  • Now click on Exclude –> Add –> select file and click on Browse a
  • Pass all the application process from the CCleaner antivirus (SWT, svt, svtu, svtc)

Guardian Total Security

  • Open the Guardian Total Security interface –> Click on Total Ransomware Protection–> Exclude files & folders

    a
  • Now click on add and pass all the processes of application (SWT, svt, svtu, svtc)

Seqrite Endpoint Security

  • Open Seqrite Endpoint Security in the user’s system and click on Scan Options
    a
  • Scroll down and click on Excluded Files and Folders
    a
  • Now click on add and pass all the processes of application (SWT, svt, svtu, svtc)

QuickHeal Total Security

  • Open Quick heal Total Security Dashboard
  • Now Click on Protection then click on Ransomware protection
  • Click on Exclude Files and Folders
    a
  • Now click on add and pass all the processes of application (SWT, svt, svtu, svtc)

Note Folders and files inside the folder to be prevented while scanning in antivirus & firewall, so the folders should be whitelisted & excluded. The method of preventing the apps, folders & files, according to the OS & environment will vary

In case if you need any help in the above process mail us at Support@timentask.com

Search FAQ