Capterra logo
Crozdessk logo
softwaresuggest logo
Trustpilot logo
SoftwareWorld logo
g2 logo

The Most Optimized Call Tracking

Whitelist & Blacklist Numbers

Whitelist & Blacklist Numbers

Managers and administrators can whitelist and blacklist phone numbers within a few minutes for time tracking. Calls to whitelisted numbers will be marked as productive. Likewise, calls to blacklisted numbers like personal phone calls will be marked unproductive.

Detailed Call Reports

Administrators and managers can view detailed and accurate call log reports, either through DeskTrack Web or MobiTrack. These reports show many elements including call types, duration, duration, and more useful information.

Detailed Call Reports
DeskTrack Web

DeskTrack Web

DeskTrack Web is the call tracking application for desktop users, which works via an online dashboard. Managers and administrators can see calls being tracked in real-time and get useful reports.


As the name suggests, this is the mobile application of DeskTrack, which is accessible from any iOS and Android smartphone. Additionally, it also provides geofencing, and location tracking along with call logging.


Benefits of Call Tracking User Wise


Likewise, employees can see their call records and view their productivity. Your staff can view the data in real-time and can report to their managers quickly if needed.

Sales Managers

Sales employees have to make and receive many phone calls daily on-field and in-office. Sales managers can easily keep a log of these calls and identify which ones were productive.


Administrators have the right to blacklist and whitelist phone numbers and set other options for call logging. These executives can view everyone’s data from their dashboard.

Boost Productivity To the Next Level

Easily Integrate and Add More Functionality

If you want more functionality than DeskTrack already has, then we’ve got you covered. Our software is fully integrated with any productivity and time management tool you have. Furthermore, it will still run smoothly like before while giving you added functionality. For example, add your preferred payroll app for optimized payroll monitoring and management. Overall, DeskTrack is the most flexible and customizable employee scheduling software.

Request Demo

What You Get in The Call Log Report

User Name, Callee Name, and Callee Phone

User Name, Callee Name, and Callee Phone

The users’ names are the persons who are either administrators, managers, or employees. Callee’s name and callee’s phone are important details as these decide whether the call was productive.

Call Type and Whitelist Status

Call Type and Whitelist Status

This is data on whether the call was incoming or outgoing. Furthermore, whether the number was in the whitelist or not.

Productive and Unproductive Time

Productive and Unproductive Time

For each call, the software decides whether it was productive or nonproductive and shows the respective time. Factors such as duration, blacklisted or whitelisted numbers also decide productivity.

Date, Start, and End Time

Date, Start, and End Time

Information such as the call date, start time, and end time is essential information. This lets you know the call duration. and whether the call was allowed or not.

How Call Tracking Works

How Call Tracking Works

Call tracking is one of the most useful features of DeskTrack, which proves whether the calls made were productive or unproductive. This automated functionality can be set up within a few minutes.

  • Boost Employee Engagement
    Managers can add phone numbers with maximum call duration.
  • Improve Employee Efficiency
    Calls to or from these numbers not exceeding this specific duration will be marked productive.
  • Optimal Processes
    Any other calls will be marked unproductive.

Overall, it is a very useful feature to identify who is making or receiving the most productive phone calls.

Start Tracking Call Records Today


Clients Satisfied by Using DeskTrack

With DeskTrack, project management is easy now. We are able to reach a timeline within the delivery dates and produce productivity employee wise. Our Project management process has become smoother and aligned. Projects and Employees are more planned .

Keith Corrigan

CEO at small business

Automated project time tracking helps rectify lags in time deliverables and imitate what is going wrong. Employees are more focused towards work and self analysis is helping them analyze distractions and efficient time management.

Shailendra Revankar

Owner at small business

Great tool to maintain a balance between office and work from home employees. We get a clearer picture of what has been worked upon and how efficient we are at work. Being a manager I can get a clear picture of what is going on in just a few seconds.


Managing Director at small business

DeskTrack gave us a one stop solution regarding login and logout times of employees. It enables the visibility of productivity by telling who is “Working Late” instead of “Staying late”. It has great dashboards and awesome real time reports.

Todd Bavol

Managing Director

Frequently Asked Questions

Everything you need to know about the DeskTrack.

As of now, there is no such application for specifically tracking phone calls. However, it’s a very useful and practical feature, available in some productivity tools for sales managers who want to keep tabs on the phone calls of their sales and marketing employees’ phone calls. The feature easily lets you identify which calls were productive and unproductive.

If done right and within the tracking limits, tracking phone calls via good software will give you and your company various advantages.
  • You will know which calls were productive and which ones were personal.
  • Identifying productive phone users becomes simple and effective.
  • Identifying false claims of productive calls is easy.
  • You can track the phone calls in real-time and take immediate action on those who need it.

DeskTrack provides users with the feature of call tracking, which can track calls to or from numbers you provide in the software.
  • DeskTrack monitors phone calls in real-time.
  • Sales managers get useful data including callee number, call duration, whitelist status, and more.
  • The software automatically identifies unproductive and productive calls.
  • Managers get a user-friendly interface, which easily lets them manage this useful data.