DeskTrack Blogs

When you are installing the application in Mac Mojave / Catalina / Big Sur version then the following setting needs to be done. If this setting not done then the user’s data will be shown as Unknown Activity and the screenshot will not capture. For tracking the data After installing the application it will give … Continue reading Settings to be Configured on MAC →

When we have a huge Team then it is not possible to add each and every user individually. Then DeskTrack has a better option. In DeskTrack you can simply import all of the users in one go. Points to remember before importing the users Email of each and every user should be different If you … Continue reading How can we add bulk users on DeskTrack in one step? →

There are two ways to run the application in a Fix time. First, if the company has the Tagger plan then the company can enable the manual logout option. Whenever the user completes the work they can manually log out of the application. For more detail about this Feature please check the below FAQ: How … Continue reading How to run DeskTrack in a Fix time? →

DeskTrack has a Multi-level hierarchy in which you can assign multiple Managers to one User. So the Mangers can check his/her Team member’s reports by login on to the DeskTrack Web Page with their DeskTrack Id and Password. How to create a new role Open the DeskTrack panel and go to User Roles Now click … Continue reading How to assign a role to a user in DeskTrack? →

How to create a new Group Login to your DeskTrack Admin Account–> Mange Application–> Add New Group Enter Group Name and select Device Type as DeskTop for PC then click on Add Now mark the application and URL which is Productive for the users who are going to assign in this Group How to whitelist … Continue reading How to create a new group and how to assign a user in a Group. →

When the user is on Meeting or on a call with the client or Team and they left the system on Idle. If the user wants to mark that particular time into their meeting time then this is possible in the DeskTrack, through this feature users can mark their Idle time into Meeting Time. How … Continue reading How can you mark your Idle Time to Meeting Time? →

DeskTrack App Logout is a feature of the Tagger version only. This allows the user’s to close the app after completing that day’s work. This feature is helpful when the user is using their personal laptop and after working hours they are using the laptop for their personal use and the company don’t want to … Continue reading How can user Manually log out from the application when the user completes their work? →

What is the key point to monitor the actual productivity of an Employee? Managing the activity of Employees that they are doing on the system. The Admin or manager has to manage their activity as per their working nature. DeskTrack can give you the actual productivity report of a user. For that, you have to … Continue reading How to mark Apps/URLs as productive to calculate productivity. →

When there is no activity on the user system with the mouse and keyboard for 5 min then the application will start calculating the time as Idle.  The defined criteria from idle time can be changed from the company setting page on Admin Account. There are some other cases in which data is also counted … Continue reading What is Idle Time? →

You will find this entry in the following cases — When the system reboots/shutdown twice in a day — TNT Tagger process killed from Task Manager — OS update or any OS driver is updating in the background — When the user works on one profile and switches to the other profile by logging/signing